Privacy Policy
At YourPaperMates OÜ ("we," "our," "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, use our tutoring services, or engage with our platform in other ways. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.
Please take a moment to review our Privacy Policy. If you do not agree with any part of this policy, you should stop using our services.
1. Information We Collect
We may collect both personal and non-personal information when you interact with our website and use our tutoring services.
1.1 Personal Information
Personal information refers to data that can identify you as an individual. This includes, but is not limited to:
Contact Information: Name, email address, phone number, and mailing address.
Account Information: Username, password, and account preferences.
Payment Information: Billing address and payment history.
Tutoring Information: Subject preferences, academic goals, grades, and session notes.
Communication Data: Emails, messages, or other communication with our support team or tutors.
1.2 Non-Personal Information
Non-personal information refers to data that does not identify you directly. This may include:
Technical Data: Browser type, IP address, device type, and operating system.
Usage Data: Information about how you use our website, including session duration, pages visited, and interaction with site features.
2. How We Use Your Information
We use your information for a variety of purposes, including the following:
2.1 To Provide and Improve Our Services
To provide you with tutoring sessions, project guidance, and related services.
To process payments for tutoring sessions, bundles, and credit packs.
To personalize and customize your experience based on your academic needs and preferences.
To manage your account, including authentication, password resets, and profile updates.
2.2 Communication
To communicate with you about your bookings, session reminders, and cancellations.
To respond to your inquiries, support requests, and feedback.
To send you marketing communications (if you have opted-in to receive them), including promotional offers, new services, or updates on tutoring resources.
2.3 Legal Compliance
To comply with applicable laws and regulations.
To investigate or prevent illegal activities, fraud, or violations of our Terms and Conditions.
To defend our legal rights and protect our business interests.
3. How We Protect Your Information
We implement a variety of security measures to safeguard your personal information. These measures include:
Access Controls: We restrict access to personal information to authorized personnel only, including our tutors and administrative staff.
Data Storage: Your data is stored in secure servers, and we take reasonable precautions to protect it from unauthorized access, alteration, disclosure, or destruction.
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
4. Sharing Your Information
We will not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
4.1 Service Providers
We may share your information with third-party service providers who assist us in operating our website or delivering services, such as payment processors, hosting providers, and email marketing platforms. These service providers are only permitted to use your information for the purpose of performing services on our behalf and are obligated to keep your information confidential.
4.2 Legal Requirements
We may disclose your information if required by law or in good faith belief that such action is necessary to:
Comply with a legal obligation.
Protect and defend our rights or property.
Prevent or investigate potential wrongdoing.
Protect the personal safety of our users or the public.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before transferring any personal data.
5. Your Rights and Choices
5.1 Access, Update, and Delete Your Information
You have the right to access, correct, or delete the personal information we hold about you. You can request to update your account information, correct any inaccuracies, or delete your account by contacting us at yourpapermate@proton.me
5.2 Opt-Out of Marketing Communications
If you no longer wish to receive marketing emails or promotional messages from us, you can unsubscribe at any time by following the unsubscribe instructions in our emails or contacting us directly.
5.3 Data Portability
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. This can be useful if you want to transfer your data to another service provider.
5.4 Withdrawal of Consent
Where we process your data based on your consent, you have the right to withdraw that consent at any time. Please note that withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.
5.5 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal obligations, resolving disputes, and enforcing agreements. Once your information is no longer needed, we will securely delete or anonymize it.
6. Cookies and Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files that are placed on your device when you visit our website. They help us recognize your browser and capture certain details about your usage of the site.
6.2 How We Use Cookies
We use cookies to enhance your user experience by:
Remembering your preferences and login details.
Analyzing website traffic and trends.
Personalizing content and ads.
6.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but this may affect the functionality of our website. For more information, see our Cookie Policy.
7. Third-Party Websites
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information with them.
8. Children’s Privacy
Our services are intended for individuals over the age of 16 and are not directed to children. We do not knowingly collect personal information from children under the age of 16. If you believe that we have collected information from a child under this age, please contact us immediately, and we will take steps to remove the information.
9. International Data Transfers
As a global tutoring agency, we may transfer your personal data to countries outside your jurisdiction, including those that may not have the same data protection laws. We will ensure that appropriate safeguards are in place to protect your personal information, in accordance with applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Email: yourpapermate@proton.me
Register: YourPaperMates OÜ (17126685)
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115
By using our services, you agree to this Privacy Policy.