Terms and Conditions
Last Updated: January 18, 2025
Welcome to YourPaperMates OÜ (“we,” “us,” “our,” “YourPaperMate,” or “YourPaperMates”). These Terms and Conditions (“Terms”) govern your access to and use of our tutoring and project guidance services, including but not limited to:
One-on-one tutoring sessions
Project assistance
Tutoring bundles
Credit packs
(Collectively, the “Services”).
By using or accessing our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use our Services.
1. Services Provided
1.1 Tutoring Sessions
We offer personalized one-on-one tutoring sessions in a variety of subjects:
Mathematics
Science (Physics, Chemistry, Biology)
English & Literature
Social Studies & History
Languages
Test Preparation (e.g., SAT, IELTS)
Each session is conducted by a qualified tutor and tailored to the student’s learning objectives.
1.2 Project Guidance
We provide project guidance for students working on academic tasks, including:
Research and topic selection
Structuring and planning
Writing assistance (drafting, editing, proofreading)
Time management strategies
Academic referencing and citations
We do not complete assignments or engage in academic dishonesty.
1.3 Tutoring Bundles
Discounted pricing available for multiple session purchases.
Bundles are customized based on academic needs.
Each bundle has a defined validity period.
1.4 Credit Packs
Prepaid credit packs can be used for tutoring or project guidance.
Credits do not expire.
Clients must abide by current pricing at the time of redemption.
1.5 Additional Services and Modifications
We reserve the right to introduce or modify services, which will also be governed by these Terms.
2. Payment Terms
2.1 Pricing
Prices vary based on subject, difficulty, and session duration.
Bundles and credit packs have different pricing structures.
Prices are subject to change but will not affect prior purchases.
2.2 Payment Methods
Accepted payment methods:
Credit/Debit Cards (Visa, MasterCard)
PayPal
Bank Transfers (upon request)
Payment must be received in full before services are provided.
2.3 Refund Policy
Cancellations (24+ hours notice): No penalty.
Cancellations (within 24 hours): 50% fee.
Refunds for unused sessions: Request within 30 days of purchase.
Dissatisfaction with a session: Contact us within 7 days for resolution.
2.4 Payment Terms for Bundles and Credit Packs
Payment must be made in full before receiving services.
Bundles and credit packs are non-transferable without prior consent.
3. Scheduling, Cancellations, and Modifications
3.1 Booking and Scheduling
Sessions should be booked through our client manager or email.
Booking at least one week in advance is recommended.
3.2 Session Duration and Frequency
Sessions typically last 60 to 90 minutes.
Frequency is flexible based on student needs.
3.3 Rescheduling or Cancellation by Client
24-hour notice required for rescheduling/cancellation.
No-shows are billed at 50% of the session cost.
Late arrivals (15+ minutes late) may result in cancellation without refund.
3.4 Cancellation or Rescheduling by Us
If we need to reschedule due to unforeseen circumstances, we will notify you and offer alternatives or a refund.
3.5 Force Majeure
We are not responsible for service delays caused by external events (e.g., natural disasters, internet outages).
4. Client Responsibilities
4.1 Accurate Information
Clients must provide truthful and up-to-date information to help us tailor sessions effectively.
4.2 Suitable Environment
Clients must have:
A stable internet connection
Suitable hardware (computer, microphone, webcam)
A quiet study space
4.3 Code of Conduct
Respectful behavior is required.
Prohibited conduct includes offensive language, non-compliance, harassment, or discrimination.
Violation of conduct may result in immediate termination of services without refund.
4.4 Parental/Guardian Supervision (If Applicable)
Parents/guardians are encouraged to be involved for students under 18.
4.5 Academic Integrity
Our Services enhance learning but do not support academic dishonesty.
Any submitted work must be your own.
Misuse of services may lead to termination without refund.
5. Privacy and Data Protection
By using our Services, you consent to the collection and use of your data per our [Privacy Policy].
6. Intellectual Property
Materials provided by us remain our intellectual property.
Clients may not share, distribute, or reproduce materials without permission.
7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages.
We do not guarantee specific academic results.
Our liability is limited to the amount paid for the Service in question.
8. Indemnification
Clients agree to defend, indemnify, and hold harmless YourPaperMates OÜ from any claims related to their misuse of our Services.
9. Termination of Services
We may suspend or terminate services if a client violates these Terms.
Unused credits/sessions are forfeited upon termination.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of Estonia.
Disputes shall be resolved through arbitration or mediation in Tallinn, Estonia.
11. Changes to These Terms
We may update these Terms periodically. Continued use of our Services after updates means acceptance of changes.
12. Contact Information
For inquiries, please contact us:
Email: yourpapermate@proton.me
Phone: +961 70 042 612
Registered Name: YourPaperMates OÜ (Reg. 17126685)
Address: Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 67/1-13b, 10115, Estonia
13. Entire Agreement
These Terms, along with our Privacy Policy, constitute the entire agreement between you and YourPaperMates OÜ.
By using our Services, you confirm that you agree to these Terms and Conditions.
2025 © YourPaperMates OÜ
All Rights Reserved.